FAQ

Do you ship internationally? Are there any additional fees?


Yes, we ship worldwide from Sweden with PostNord. However, please see the information regarding COVID-19 - unfortunately, some countries still experience certain restrictions. Note that the different fees may apply depending on the country where the package is sent to. Read full policy information about it here. Send us a message to info@bydarktales.com or through the contact form if unsure, and we will gladly answer all your questions.




Do you make personalized items?


Yes, please let us know about your preferences. We can make personalized jewellery, candles, artisan fragrances, leather, lace pieces, and other items. Send us an email to info@bydarktales.com or a message in the contact form with your ideas, and we will see what we can do about it. :)




Do you use only natural essential oils in your collection of fragrances?


Yes, we use only 100% natural essential oils when creating fragrances. Also, in certain collections we use homemade plant exctracts, no chemicals.




Do you accept returns?


Yes, we accept returns, except perfumes, and personalized items. However, the buyer is responsible for all additional postage costs. The returned item should be in perfect condition. Please read full description in Terms & Conditions. If you are concerned about anything, please send us a message about it via contact form or to info@bydarktales.com.




Do you work with wholesale/retail?


Yes, sometimes we accept wholesale/retail offers from other countries. But please note that we are a small studio, and all items are prepared by hand. Therefore, we cannot produce large volumes of products at once. If you let us know about your order in advance, we will surely come up with the best solution and time planning that would fit all sides. Also, we offer wholesale discounts depending on the items you order and the amount. For further negotiations, please send us an email to info@bydarktales.com.




For Ambassadors: Do you support collaborations with influencers?


Sometimes we do. Please fill in the form for our ambassadors here, and we will get back to you shortly.




How long does the shipping take?


Shipping takes different time depending on the distance. All packages are sent from Uppsala (Sweden) with a tracking code that you will receive in a separate email. Approximate shipping times:
Domestically, in Sweden - 2-7 days.
Inside EU - 3-10 days.
To USA - 7-14 days.
To Canada* - 7-20 days.
To Australia & Oceania - 14-42 days. Please stay assured that we keep an eye on all of our packages, and control that they are safely delivered. But if you are worried that your package is lost, something happened to it, or if you have any other concerns, please let us know, and we will gladly help you.




Can I get allergy reactions to the natural fragrances?


In rare cases, you may experience a slight allergy reaction if you get our fragrances on your skin, as they are based on essential oils (cinnamon oil can cause slight irritation, for example). However, this is very individual and varies from person to person.




Do you offer gift wrapping/notes on request?


Yes. Please pick this as an additional service when processing the payment. Send us an email or a comment with the gift text when registrating the order, and your wishes regarding the wrapping, and we will see what we can do about it. :)




Can I cancel my order?


Yes, you can cancel your order until it is shipped. But please try doing it as soon as possible in case you have changed your mind buying something.




❗️DELIVERY DURING COVID-19❗️


Currently we are able to ship packages with "PostNord" only to the following countries:

AFGHANISTAN

ALAND ISLANDS - Åland

ALBANIA

ALGERIA

AMERICAN SAMOA

ANDORRA

ANGOLA

ARGENTINA

ARMENIA

AUSTRIA

AZERBAIJAN

BAHRAIN

BANGLADESH

BARBADOS

BELARUS

BELGIUM

BENIN

BERMUDA

BOSNIA HERZEGOVINA

BOTSWANA

BRAZIL

BULGARIA

BURKINA FASO

BURUNDI

CAMBODIA

CAMEROON

CANADA

CAYMAN ISLANDS

CENTRAL AFRICAN REPUBLIC

CHINA

COLOMBIA

COMOROS

CONGO

COOK ISLANDS

COSTA RICA

CROATIA

CYPRUS

CZECH REPUBLIC

DENMARK

DJIBOUTI

EGYPT

ERITREA

ESTONIA

ETHIOPIA

FAROE ISLANDS

FINLAND

FRANCE

GABON

GAMBIA

GEORGIA

GERMANY

GHANA

GREAT BRITAIN

GREECE

GREENLAND

GUERNSEY

GUINEA

HAITI

HOLY SEE (VATICAN CITY STATE)

HONG KONG

HUNGARY

ICELAND

INDIA

INDONESIA

IRAN

IRAQ

IRELAND

ISLE Of MAN

ISRAEL

ITALY

IVORY COAST

JAMAICA

JAPAN

JERSEY

JERSEY

JORDAN

KAP VERDE

KAZAKHSTAN

KENYA

KOREA REPUBLIC

KOSOVO

KUWAIT

KYRGYZSTAN

LAOS

LATVIA

LEBANON

LESOTHO

LIBERIA

LIECHTENSTEIN

LITHUANIA

LUXEMBOURG

MACAO

MADAGASCAR

MALAWI

MALAYSIA

MALDIVES

MALI

MALTA

MARSHALL ISLAND

MAURITANIA

MEXICO

MOLDOVA

MONACO

MONGOLIA

MONTENEGRO

MOROCCO

MOZAMBIQUE

MYANMAR

NAMIBIA

NEPAL

NETHERLAND

NEW CALEDONIA

NEW ZEALAND

NIGER

NIGERIA

NIUE

NORFOLK ISLANDS

NORTH KOREA

NORTH MACEDONIA

NORTHERN MARIANA ISLAND

NORWAY

OMAN

PAKISTAN

PALAU

PALESTINE, STATE OF

PANAMA

PHILIPPINES

PITCAIRN ISLANDS

POLAND

PORTUGAL

PUERTO RICO

QATAR

ROMANIA

RUSSIA

RWANDA

SAINT BARTHELMY

SAINT MARTIN (FRENCH PART)

SAINT PIERRE AND MIQUELON

SAN MARINO

SAUDI ARABIA

SENEGAL

SERBIA

SEYCHELLES

SINGAPORE

SLOVAKIA

SLOVENIA

SOUTH AFRICA

SOUTH SUDAN

SPAIN

SRI LANKA

SUDAN

SWAZILAND

SWITZERLAND

TAIWAN

TAJIKISTAN

TANZANIA

TCHAD

THAILAND

TOGO

TOKELAU

TONGA

TRINIDAD & TOBAGO

TUNISIA

TURKEY

TUVALU

UGANDA

UKRAINE

UNITED ARAB EMIRATES

UNITED STATES

URUGUAY

USBEKISTAN

WALLIS AND FUTUNA

WESTERN SAHARA

VIETNAM

VIRGIN ISLANDS

ZAMBIA

ZIMBABWE




Will I be able to track my package?


Yes, all packages recieve an international tracking code which you will see in "My Orders" as soon as your order is sent. And also, there will be an email from us with the tracking details. We send packages from Sweden (Uppsala) with PostNord.

We recommend using this website to see where your package is at the moment https://www.postnord.se/en/our-tools/track-and-trace or this one - https://www.17track.net/en.





 
 

Company Name: Dark Tales | Organization number: 900312-8544 | Address: 757 55, Ölandsresan 3D

Uppsala, Sweden

Dark Tales by A.  | © 2019-2020