FAQ

Do you ship internationally? Are there any additional fees?


Yes, we ship worldwide from Sweden with PostNord. However, please see the information regarding COVID-19 - unfortunately, some countries still experience certain restrictions. Note that the different fees may apply depending on the country where the package is sent to. Read full policy information about it here. Send us a message to info@bydarktales.com or through the contact form if unsure, and we will gladly answer all your questions.




Do you make personalized items?


Yes, please let us know about your preferences. We can make personalized jewellery, candles, artisan fragrances, leather, lace pieces, and other items. Send us an email to info@bydarktales.com or a message in the contact form with your ideas, and we will see what we can do about it. :)




Do you use only natural essential oils in your collection of fragrances?


Yes, we use only 100% natural essential oils when creating fragrances. Also, in certain collections we use homemade plant exctracts, no chemicals.




Do you accept item returns?


Yes, we accept returns, except perfumes, and personalized items. However, the buyer is responsible for all additional postage costs. The returned item should be in perfect condition. Please read full description in Terms & Conditions. If you are concerned about anything, please send us a message about it via contact form or to info@bydarktales.com.




Do you work with wholesale/retail?


Yes, sometimes we accept wholesale/retail offers from other countries. But please note that we are a small studio, and all items are prepared by hand. Therefore, we cannot produce large volumes of products at once. If you let us know about your order in advance, we will surely come up with the best solution and time planning that would fit all sides. Also, we offer wholesale discounts depending on the items you order and the amount. For further negotiations, please fill in the application form here.




For Ambassadors: Do you support collaborations with influencers?


Sometimes we do. Please fill in the form for our ambassadors here, and we will get back to you shortly.




How long does the shipping take?


Shipping takes different time depending on the distance. All packages are sent from Uppsala (Sweden) with a tracking code that you will receive in a separate email. Approximate* shipping times:
Domestically, in Sweden - 2-7 days.
Inside EU - 3-10 days.
To USA - 7-14 days.
To Canada - 7-20 days.
To Australia & Oceania - 14-42 days. *Note that the delivery estimation may vary due to Covid-19. Please stay assured that we keep an eye on all of our packages, and control that they are safely delivered. But if you are worried that your package is lost, something happened to it, or if you have any other concerns, please let us know, and we will gladly help you.




Can I get allergy reactions to the natural fragrances?


In rare cases, you may experience a slight allergy reaction when you get our fragrances on your skin, as they are based on essential oils (cinnamon oil can cause slight irritation, for example). However, this is very individual and varies from person to person.




Do you offer gift wrapping/notes on request?


Yes. Please send us an email or a comment with the gift text when registrating the order, and your wishes regarding the wrapping, and we will see what we can do about it. :)




Can I cancel my order?


Yes, you can cancel your order until it is shipped. But please try doing it as soon as possible in case you have changed your mind buying something.




❗️DELIVERY DURING COVID-19❗️


Please note that due to Covid-19, unstable situation in the world and a shortage of staff in post services, the delivery may take longer time. Unfortunately, this is nothing we can control from our side - the only thing we can do is to help checking where the package is located by using international tracking systems. We do not have any "insiders channels" where we can see how the local post handles the package at precise moment - for this we recommend getting in touch directly with them (usually, it is a state post). But please send us an email to info@bydarktales.com if you are unsure or if you have any questions.




Will I be able to track my package?


Yes, all packages recieve an international tracking code which you will see in "My Orders" as soon as your order is sent. And also, there will be an email from us with the tracking details. We send packages from Sweden (Uppsala) with PostNord.

We recommend using this website to see where your package is at the moment https://www.postnord.se/en/our-tools/track-and-trace or this one - https://www.17track.net/en.




Are your perfumes tested on animals?


No, we love animals and not making any tests on them. :)




What are your solid perfumes made of? Are they vegan?


All solids/wax melts consist of the following ingredients: authentic beeswax, shea butter and a mix of pure essential oils (in some fragrances we also use studio-made plant extracts). However, if you are vegan, you can request a customized solid perfume based on soy wax instead of beeswax. In this case, the solid will lose the warm and gentle touch of honey, but will surely answer your preferences.




Is my package lost?


Please note that due to Covid-19, unstable situation in the world and a shortage of staff in post services, the delivery may take longer time. Unfortunately, this is nothing we can control from our side - the only thing we can do is to help checking where the package is located by using international tracking systems. We do not have any "insiders channels" where we can see how the local post handles the package at precise moment - for this we recommend getting in touch directly with them (usually, it is a state post). But please send us an email to info@bydarktales.com if you are unsure or if you have any questions. The delivery inside EU is handled very quickly, and the packages arrive within approx. 10 working days. Sometimes it may take longer time, but that is rather an exception. For the orders outside EU, all packages have to go through customs, which can be the cause of delay. We carefully fill in customs declaration for every package from our side to ensure there is no problem with it. And lastly, please check in the order's details if you have provided us the correct address. Is there anything missing in the details, is there a house number, or is the name filled incorrectly? If you have spotted a mistake, we recommend getting in touch with your local post as soon as possible for the update before the package has returned to us. But if the parcel wasn't sent yet, please let us know about it.




Do you use natural or faux leather in your jewellery?


We use both. Please see the description of the items to make sure which material was used. If not specified, you can send us an email to info@bydarktales.com about it, and we will gladly answer all your questions.




My package was sent back. What shall I do?


If your package has returned to us, either the address you provided in the order was wrong, or the post services made several unsuccessful delivery attempts and then it was sent back to us when the storage time expired. If that's the case, there are two options: 1. we will resend the package with the new shipping fee via PayPal; 2. or we make a full refund for the bought items except shipping costs. If the package has returned because of our mistake (we have registered the address wrong, or not in-full), then we will resend your package on our expense. We will check the order details, the tracking history and the shipping slip before we make a final decision. Every situation is individual and investigated separately. When we get returns, we inform customers about it the same day.





 

Company Name: Dark Tales | Organization number: 900312-8544 | Address: 757 55, Ölandsresan 3D

Uppsala, Sweden

Dark Tales by A.  | © 2019-2021